Your first clean, step by step

Pick a 2-hour slot or a 4-hour block, choose from the free weekday slots inside our 10am to 2pm window, and pay securely through PayPal, with your PayPal balance or any card. Payment confirms the booking there and then — no waiting for a call back. Regular cleaning isn't booked online: the owner arranges it with you personally after your first clean.

We’ll give you a quick call to go through your Clean List and arrange access to your property. If your list needs four hours and you've booked two, we'll say so rather than take the booking and under-deliver.

Before the first visit we confirm your name, address and a contact number. For everyone's safety we verify first-time customers, and we may ask for ID before unattended access. Our cleaners work alone in homes they've never been to; that check protects them as much as our DBS checks protect you.

You're entitled to the same in reverse. Ask to see your cleaner's ID at the door on the first visit — they expect it and they carry it.

There are three ways in, and you choose.

Your cleaner arrives inside the agreed window, reads your Clean List, and works down it in your order, applying our standard method to each job. If something can't be done — a room's occupied, an appliance is broken, a product would damage a surface — it gets flagged, not fudged.

The house is done, the bins are out, your Clean List is on the side with the completed jobs ticked off, and there's a note if anything needs your attention. The visit is already paid for, so there's nothing to settle — and if anything isn't right, tell us within 24 hours and we'll come back and put it right.