How we work
Our cleaning standards
Consistency is the difference between a cleaner and a cleaning service. Every visit follows the same written method, so it doesn't matter who's in your house that week — the job is done the same way, in the same order, to the same finish.
The order of work, and why it matters
We always work top-down and dry-to-wet. Dust falls, so ceilings edges and high surfaces come before shelves, shelves before skirtings, and floors last of all. Wet work in the kitchen and bathroom happens while products are dwelling elsewhere, so nothing is standing still.
The practical effect is that we never clean the same surface twice, and you never get vacuum lines ruined by dusting done afterwards.
- Walk the house and read your list before touching anything
- Bins and clutter cleared so surfaces are workable
- Products applied to oven, shower, toilet and limescale to dwell
- High dusting, then surfaces, then touch points
- Kitchen wet work, then bathrooms
- Vacuum throughout, top floor down
- Hard floors mopped, exiting towards the door
- Final walk-through against the list
Colour-coded cloths, no cross-contamination
Cloths are colour coded and never cross rooms: red for toilets, blue for bathroom surfaces and glass, green for kitchen, yellow for general living areas. They go home to be washed at 60°C — they are not rinsed out and reused around your house.
Toilet brushes, bathroom cloths and kitchen cloths are never the same item, and mop heads are changed between properties.
Kitchen standard
The kitchen sets the tone for the whole visit. It gets the most time in a 2-hour slot because it's the room that shows.
- Worktops cleared, cleaned and buffed dry, not left smeared
- Sink descaled and the taps dried so there's no water spotting
- Hob degreased, pan supports lifted, controls wiped
- Splashback and the wall behind the kettle and toaster
- Appliance fronts, handles and the fridge seal
- Bin emptied, bagged and the lid wiped
- Floor edges and toe-kicks, not just the middle
Bathroom standard
Descaled, not wiped over. Limescale takes dwell time and a non-scratch pad, and if we rush it you can see exactly where we stopped.
- Shower screen and tiles descaled, grout scrubbed at the joints
- Showerhead and taps polished, not just rinsed
- Toilet cleaned inside, under the rim, on the hinges and behind the base
- Mirrors and glass finished dry and streak-free
- Floor mopped including behind the door and around the pedestal
Bedrooms and living spaces
These rooms are about reset as much as clean. A room that's spotless but chaotic doesn't feel cleaned.
- Beds made or changed, cushions and throws straightened
- Surfaces cleared, dusted and put back as they were
- Sofa cushions lifted and vacuumed underneath
- Vacuum edges and under furniture where there's access
- Switches, handles and remotes sanitised
The final check
Before locking up, your cleaner walks the house against your list, turns off lights, checks windows and doors, and leaves a note of anything that couldn't be done and why. If we ran out of time on something, you'll know before you get home rather than discover it yourself.