How we work
Our cleaning standards
Your Clean List decides what we do. Our method decides how we do it. You set the priorities and the order; within each job, every visit follows the same written method, so it doesn't matter who's in your house that week — the work is done the same way, to the same finish.
Your list decides what. Our method decides how.
Nothing on this page overrides your Clean List. If bedrooms are numbers one to three and the kitchen is number four, that's the order we work in. What the method below governs is the standard applied to each job once we reach it — the products, the sequence within a room, and the finish we leave behind.
Where you haven't given us an order for a group of jobs, we default to the sequence below because it's the most efficient way to work.
The order of work, and why it matters
Within the jobs you've prioritised, we work top-down and dry-to-wet. Dust falls, so high surfaces come before shelves, shelves before skirtings, and floors last of all. Products are left to dwell while other work carries on, so nothing is standing still.
The practical effect is that we never clean the same surface twice, and you never get vacuum lines ruined by dusting done afterwards.
- Read your Clean List and walk the house before touching anything
- Bins and clutter cleared so surfaces are workable
- Products applied early to anything that needs to dwell
- High dusting, then surfaces, then touch points
- Wet work after dry work in any room we're cleaning
- Vacuuming top floor down, where it's on your list
- Hard floors mopped last, exiting towards the door
- Final walk-through, ticking off your list
Colour-coded cloths, no cross-contamination
Cloths are colour coded and never cross rooms: red for toilets, blue for bathroom surfaces and glass, green for kitchen, yellow for general living areas. They go home to be washed at 60°C — they are not rinsed out and reused around your house.
Toilet brushes, bathroom cloths and kitchen cloths are never the same item, and mop heads are changed between properties.
Kitchen standard
If the kitchen is on your list, this is the standard it's cleaned to — however far up or down the list you've put it.
- Worktops cleared, cleaned and buffed dry, not left smeared
- Sink descaled and the taps dried so there's no water spotting
- Hob degreased, pan supports lifted, controls wiped
- Splashback and the wall behind the kettle and toaster
- Appliance fronts, handles and the fridge seal
- Bin emptied, bagged and the lid wiped
- Floor edges and toe-kicks, not just the middle
Bathroom standard
Descaled, not wiped over. Limescale takes dwell time and a non-scratch pad, and if we rush it you can see exactly where we stopped.
- Shower screen and tiles descaled, grout scrubbed at the joints
- Showerhead and taps polished, not just rinsed
- Toilet cleaned inside, under the rim, on the hinges and behind the base
- Mirrors and glass finished dry and streak-free
- Floor mopped including behind the door and around the pedestal
Bedrooms and living spaces
These rooms are about reset as much as clean. A room that's spotless but chaotic doesn't feel cleaned.
- Beds made or changed, cushions and throws straightened
- Surfaces cleared, dusted and put back as they were
- Sofa cushions lifted and vacuumed underneath
- Vacuum edges and under furniture where there's access
- Switches, handles and remotes sanitised
The final check
Before locking up, your cleaner walks the house against your list, turns off lights, checks windows and doors, and leaves a note of anything that couldn't be done and why. If we ran out of time on something, you'll know before you get home rather than discover it yourself.