Our guarantee

If something on your list wasn't done, or wasn't done well enough, tell us within 24 hours of the visit. We'll come back and redo it at no cost. Not a credit note, not a discount off the next one — we come back.

There's no minimum term and no cancellation fee. Pause for the summer holidays, drop from weekly to fortnightly, or stop altogether. We just ask for 48 hours' notice on an individual visit so we can offer the slot to someone else.

If your list won't fit in the slot you've booked, we'll tell you before we take the booking, and again if the house turns out bigger than described. We'd rather have an awkward conversation up front than leave half a list undone.

Accidents are rare and we don't hide them. If your cleaner breaks something, you'll hear about it from us the same day with a photo, and we'll agree how to put it right. We carry public liability insurance for anything significant.

Whoever attends works to the same written method. If your regular cleaner is off, the person covering has your list and your notes — the delicate worktop, the dog who bolts, the room to leave alone.

We hold what we need to run your booking and nothing more. No marketing lists, no selling data, no passing your address around. Ask us to delete your record when you stop and we will.